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1. Why should I register for the Wireless Emergency Notification System (WENS)?

While Washington County uses a number of emergency notification methods to notify you of an emergency, using the WENS system could save you critical time depending upon your location.

2. How do I register for WENS service?

To register for the Wireless Emergency Notification System (WENS), please visit the WENS website.

Once on the website, please enter your phone number (landline, mobile / cellular, VOIP), email address and / or text / SMS number. You will receive a confirmation that you have opted into the alert system to receive notifications.

Your registration information is private and will not be shared. You may enter more than 1 number indicating if “text” or “voice” is desired.

If you do not have internet access, please call 866-998-9367 to register over the phone. WENS Website

3. Is there a charge for registering to receive message through WENS?

This is a free service provided by Washington County and sponsored by Washington County Public Health. However, your cellular phone provider may charge you for receiving text or phone messages. If you are concerned about being charged for an alert check your service agreement from your wireless carrier for details. Service costs from your cellular provider are your responsibility.

4. Why are text messages easier than using phone calls for notifying citizens?

Attempting to call everyone could take hours. This is an important factor, especially during a time sensitive emergency. WENS alerts will be short and meant to make registrants aware that there is an emergency and direct them to take appropriate action.

5. Under what circumstances will I receive WENS alerts?

WENS alerts are used during emergencies that threaten life safety and / or may severely impact the citizens of Washington County. These alerts may include severe weather alerts, Department of Homeland Security alerts, boil orders, evacuation alerts and other alerts that could affect you and your family.

6. Will the WENS system work if there is a power failure?

All systems, including email and text message systems are subject to failures due to emergencies and disasters. While WENS is a valuable addition to our existing emergency notification systems, we cannot guarantee that it will work in all emergencies. This is why we try to have redundant systems of emergency communication notification including outdoor warning sirens, NOAA weather radio alerts, and emergency service announcements via the local media sources.

7. I do not want to receive WENS messages anymore. How do I unsubscribe?

At any time, you can simply return to the WENS website and click the unsubscribe button to stop receiving messages. On the next page, please enter the mobile number and email address that you used to register and then click on the unsubscribe button at the bottom of the page. WENS Website

8. How do I update my information if my email address, phone number or other information has changed?

To update your contact information you will need to unsubscribe from this service and then register again with your new contact information.

Visit the WENS website and click Unsubscribe at the bottom of the page and follow the instructions. WENS Website

9. Can I register my parents or other family members to receive alerts?

Yes. You may register as one voice phone number with multiple cellular numbers for text alerts and emails or you can individually register so that all of your phone numbers receive a voice message and a text message.

10. Will I receive advertising or spam on my phone?

No. Inspiron Logistics, the company behind the Wireless Emergency Notification System (WENS) does not tolerate spam text or email messages. Washington County will only utilize the alerts in the event of an emergency.

11. How do I get additional information about WENS or report a problem with the system?

To report a problem with the WENS system, please contact Dana Fleck at 866-998-9367 with Inspiron Logistics
2251 Front Street
Suite 105
Cuyahoga Falls, Ohio 44221

If you do not have internet access this is the same phone number you can use to register for the WENS service.